How to fix Microsoft Teams that crashes on Windows 11 and 10

Microsoft Teams is one of the many pre-installed apps in Windows 11. Unfortunately, while it’s an excellent platform for business collaboration, it’s plagued with occasional crashing issues.

If the Microsoft Teams app crashes or keeps restarting on your PC, here’s how to troubleshoot and fix the issue in Windows 11 systems.

Note that Microsoft offers two versions (Home and Work) of the Teams app. Due to differences in versions, some of the solutions below may not apply to the Teams (work or school) version.

1. End the Microsoft Teams process in Task Manager

  1. Press Win + R to open the Run dialogue.
  2. Type taskmgr and click Okay to open Task Manager.
  3. In the Process tab, look for tasks associated with: Microsoft Teams.
  4. Select the process and click End task.
  5. Close Task Manager and launch the Microsoft Teams app. Check if the app works without crashing.

If the problem persists, do a reboot. A quick restart will end all background processes and help troubleshoot any temporary glitches.

2. Sign out and close the Teams app

For an easy fix for the Teams app crashing, sign out and close the app. Once done, you should be able to log in and use the app without any problems.

To sign out of Microsoft Teams:

  1. Launch the Teams app on your PC.
  2. Then click on your Profile icon and select Sign Out in the top right corner.
  3. On the Teams (work or school) version, the Log Out option is at the bottom of the context menu.
  4. After signing out, close the Teams login window that appears. This should close the app.
  5. Then open the system tray and verify that the Microsoft teams icon exists. If yes, right click on the teams icon and select Resign.
  6. Then restart the app and log in. Check for any improvements.

3. Clear Microsoft Teams cache

In addition, you can clear the Microsoft Teams cache from the AppData folder to fix the crashing issue. Clearing the cache will fix problems caused by a corrupted app cache.

This method is useful if you’re using the Teams (school or work) version of the app.

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To delete Microsoft Teams cache:

  1. Make sure the Teams app is closed. Also close the app from the system tray.
  2. Then press Win + R to open the Run dialogue.
  3. Then copy and paste the following path into the Run dialog box and click Okay:
  4. In the teams folder, press Ctrl + A to select all files and folders in the folder.
  5. Then right click and select removeor press the del key on your keyboard.
  6. Close File Explorer and restart your PC. Now restart the Teams app and sign in with your credentials.

4. Restore Microsoft Teams

You can repair some Microsoft Store apps and programs in Windows 11 and the older version of the operating system. The repair feature attempts to repair the installation and thus fixes any issues caused by file corruption.

Please note that this fix does not apply to Microsoft Teams (work or school) version.

To fix the Microsoft Teams app:

  1. Press Win + X to open the WinX menu.
  2. click on Settings from the context menu.
  3. Open the apps tab in the left pane.
  4. click on Apps and features.
  5. Search or search for the Microsoft Teams app. Then click on the menu with three dots next to the app name and select Advanced options.
  6. Scroll down to the Reset section and click Repair. Windows will start repairing the app and show a check mark after the repair is complete.
  7. close the Settings page and launch Microsoft Teams to see if the crashing issue is resolved.

5. Reset the Microsoft Teams app

Like other Windows apps, Microsoft Teams uses cache space to store temporary files to improve loading time and user experience. But if it is not used properly or is corrupted then it can cause the app not to work properly.

You can manually clear the app cache to fix this problem. Here’s how to do it for Microsoft Teams.

Please note that this fix does not apply to Microsoft Teams (work or school) version.

  1. Open the Settings page.
  2. Click on the apps tab in the left pane.
  3. Then go to Apps and features.
  4. Find the Microsoft Teams app and click the menu with three dots.
  5. Select Advanced options.
  6. Click on the Reset knob. Then click Reset again to confirm the action.
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The reset process will restore the app to factory settings and delete all data including cache. However, it will also delete all saved credentials. So you have to log in again to use the app. Once you’re done, manage your teams effortlessly on Microsoft Teams.

6. Update the Microsoft Teams app

Newer updates often include bug fixes and performance improvements. While Microsoft Teams updates automatically every two weeks, you can manually check for a newer update in the app settings.

Update Microsoft Teams:

  1. Launch the Microsoft Teams app.
  2. Click on the three dots menu (Settings and more) in the top right corner and select Settings.
  3. Open the About teams tab in the lower left corner.
  4. Microsoft Teams checks for pending updates and installs them if available.

7. Update the display adapter driver

Incompatible Intel HD graphics drivers are another known cause for Microsoft Teams crashing issue. If you have installed the Intel HD graphics, update it using the Device Manager to resolve the issue.

To update the display adapter driver:

  1. press the Win + R to open Run.
  2. Type devmgmt.msc and click Okay to open Device Manager.
  3. In Device Manager, expand the Display adapters section.
  4. Right click on Intel HD graphics device and select Update driver.
  5. Select Automatic driver search. Windows will now search for the newer version of the drivers and install them automatically.

If no update is found, go to Intel’s Drivers & Software page. Open the Graphics and download the latest version of the drivers available for your processor. Also, check out our guide on how to update graphics drivers in Windows to know the different ways you can install the latest GPU drivers for your computer.

8. Disable the display adapter driver

If updating the display driver didn’t help, uninstall the graphics driver and see if that fixes the error. When uninstalled, Windows will use the generic display driver, but it will help you determine the cause of the problem.

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To uninstall the graphics driver:

  1. Press Win + X to open the WinX menu. Then click Device administrator.
  2. In Device Manager, expand the Display adapters section.
  3. Right click on the Intel HD graphics device driver and select Switch off device. Click Yes to confirm the action.
  4. Then right-click on the display adapter and select Switch.

9. Reinstall Microsoft Teams

As a last resort, you can reinstall the Microsoft Teams app to fix the crashing issues. A quick reinstall can help you fix issues caused by app file corruption and other reasons.

To uninstall Microsoft Teams:

  1. Go to Settings > Apps > Apps & Features.
  2. Find the Microsoft Teams app and click the menu with three dots next to the app name.
  3. Select remove. Then click remove again to confirm the action and delete the app.
  4. Then open the Microsoft Teams download page.
  5. Select your Windows version and click the To download knob.
  6. Run the download package and install the app.

If Microsoft Teams fails to start, you can run the System File Checker tool. It scans the system for file corruption and repairs the damaged system files. This is useful if the system related issues are preventing the app from launching.

  1. Press Win + X to open the WinX menu.
  2. click on Windows Terminal (Administrator).
  3. In the Terminal window, type the following command and press enter:
    sfc /scannow
  4. Depending on the size of your disk drive, the process may take some time. Once completed, it will display a summary of the errors found and resolved.
  5. Restart your PC and launch the Microsoft Teams app to see if it works normally.

Fix Microsoft Teams app crashing

Often the built-in troubleshooter can diagnose and fix issues that cause the Microsoft Teams app to crash. If not, try updating your display adapter drivers or reinstalling the app.

While Microsoft Teams is an excellent team collaboration app, it’s not the only choice. There are plenty of great Microsoft Teams alternatives, with Slack being an equally popular choice.

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