Can’t add a new email account to the Windows Mail app? Try these solutions

There is no limit to the number of email accounts you can add to an email client. This way you can access all your emails from one place, so you can keep track of everything you need to do without having to switch devices.


Usually, adding a new email account in the Mail app is quite easy, but sometimes it doesn’t work. In this guide, we’ll take a closer look at why this happens and how to fix it.


Why can’t you add a new email account?

If you are unable to add a new email account in the Windows Mail app, there could be several reasons that contribute to the problem. Here are the most common ones that may explain why you’re having the problem:

  • The internet connection you are using is not stable.
  • Your Windows is outdated, causing various components and applications within the system to malfunction.
  • The Mail app itself is outdated. It is not uncommon to encounter issues like those in outdated apps due to incompatibility issues.
  • The application or system is dealing with some kind of corruption error which prevents it from performing basic tasks.

Now that we know the possible causes of the problem, let’s take a look at the solutions that have worked for other affected users. Before proceeding, we strongly recommend that you switch to the administrator user account on Windows, as some methods require administrator access.

1. Check your internet connection

The first thing we recommend that you do if you are having problems with the Mail app is to make sure you are connected to a stable internet connection.

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You are required to be connected to a strong internet connection to perform any action in the Mail app, including adding or deleting an account and receiving emails. Consider adding the targeted email account to the Mail app on another device if you own multiple devices (with different connection) and check if you are still facing the same issue. Our guide to solving network connection problems on Windows has a lot of information that you can refer to for a solution.

2. Install all available Windows updates

Ideally, you should keep your Windows up to date at all times. Outdated systems are easy targets for malware and other security vulnerabilities.

Microsoft regularly releases system and driver updates that provide new features and bug fixes, and usually simply updating your system to the latest build can resolve several issues.

The steps mentioned in this method are suitable for Windows 11 users. If you are a Windows 10 user, follow the steps to install the available updates in this guide.

  1. Click on the Windows icon on your taskbar and choose Settings from the list of available options. You can also simultaneously press the Win + I keys on your keyboard to launch the Settings app.
  2. To elect Windows Update from the left pane.
  3. In the right pane, click the Check for updates knob.
  4. The system will now scan for available updates and display the updates found. Install all updates one by one.
  5. Once the updates are installed, restart your PC and on the reboot check if you can now add a new email account in the Mail app.
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If the problem persists, continue to the next method below.

3. Update the Mail App

If your system is up to date, the next thing to do is make sure the Mail application is updated as well.

For this we use the Microsoft Store application.

Here’s how to update the Mail app:

  1. Launch Microsoft Store and click the Library icon in the lower left corner of the window.
  2. In the next window click on the Get updates knob.
  3. The Store will now list the applications that need to be updated and will automatically start installing the latest available updates. If the Mail app is outdated, you will also see it in the list. Wait for the updates to install and then do a reboot.
  4. After the reboot, launch the Mail app and try adding the targeted email account again.

4. Run the Windows Store Troubleshooter

The Windows Store Troubleshooter is another handy tool that you can use to identify and fix problems related to Windows apps.

This tool works like most troubleshooting tools developed by Microsoft. You can access it from the Settings app. If it finds problems in the system after a scan, it will suggest solutions that you can also apply using the troubleshooter.

If updating the application doesn’t work, run the Windows Store troubleshooter to check if a corruption bug in the app is causing the problem.

5. Repair or Reset Mail App

Another way to fix the Mail application issues is to use the built-in repair feature. This feature is designed to scan the app for inconsistencies and then fix the identified issues.

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In most cases, it is enough to repair the application. However, if the problem persists then you can try resetting the application which will return the app to its default state.

We have divided this method into two parts. First we try to fix the app. If that doesn’t work, let’s move on to the reset.

Follow these steps to continue:

  1. Start Settings by pressing the Win + I keys together.
  2. To elect apps from the left pane.
  3. Navigate to Apps and Features.
  4. In the next window, find the Email and calendar app and click on the three corresponding dots.
  5. To elect Advanced options from the context menu.
  6. Go to the Reset section and click on the Repair knob.

Wait for the process to complete and then check if you can now add the new email account successfully. If you still can’t, follow these steps:

  1. In the same window, click the Reset knob.
  2. Follow the on-screen instructions to continue.

Please note that resetting the application may cause you to lose custom settings and preferences within the app.

Successfully re-add multiple email accounts

You should be able to successfully fix the Mail app issue using the methods mentioned above. If you encounter the same problem again, you can switch to a different email client until Microsoft releases an official fix for this problem.

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